Find quick answers about MagCharge Pro products, compatibility, charging, delivery, tracking and returns.
What devices are compatible with MagCharge Pro products?
Compatibility varies by product. Our magnetic charging products work best with compatible MagSafe-equipped iPhones or devices and cases with suitable magnetic compatibility. Always check the compatibility information on the individual product page before ordering.
Are MagCharge Pro chargers official Apple products?
No. MagCharge Pro products are third-party charging accessories designed for compatible devices. References to MagSafe, iPhone and Apple Watch describe compatibility and do not mean that the products are manufactured or endorsed by Apple.
Will magnetic charging work through my phone case?
For the strongest magnetic connection, use a MagSafe-compatible or suitably magnetic case. Thick, metal or non-magnetic cases can weaken alignment and may reduce charging performance.
Which smartwatches work with the 3-in-1 charging station?
The watch-charging section of the MagCharge Pro 3-in-1 Foldable Magnetic Charging Station is designed for Apple Watch only. It is not compatible with Samsung or other smartwatch brands.
Does the 3-in-1 charging station include a wall adapter?
The package includes the charging station and a USB-C cable. A QC3.0 wall adapter is not included. For the best performance, use a suitable QC3.0-compatible power adapter.
How fast will my device charge?
Charging speed depends on the product, device, power adapter, phone case and charging conditions. The 3-in-1 station supports 5W, 7.5W, 10W and up to 15W wireless charging for compatible devices.
Is delivery free?
Yes. Free standard delivery is available to all destinations currently supported at checkout. An optional paid express service may be displayed where available.
Which countries do you deliver to?
Enter your country and delivery address at checkout to confirm availability. If your country is listed and a delivery option appears, we can accept the order. Available destinations can vary by product and fulfillment location.
How long does delivery take?
Delivery time varies according to the product, supplier, destination and local carrier. Any available estimate will be shown during checkout or in your shipping confirmation. Delays caused by customs, peak periods or carriers may occasionally occur.
How can I track my order?
When tracking becomes available, you will receive a shipping confirmation containing the tracking details. Tracking can take a short time to update after the carrier receives the parcel.
Can I change my delivery address after ordering?
Contact us as soon as possible with your order number and the correct address. We will try to help, but an address cannot always be changed after fulfillment or shipping has started.
What should I do if my item arrives damaged or incorrect?
Contact us promptly with your order number, a description of the issue and clear photos of the item and packaging. We will review the problem and explain the available resolution.
How do returns work?
Please review our Return Policy and contact us before sending anything back. Return eligibility and instructions depend on the product, its condition and the reason for the return.
Is it normal for a wireless charger to feel warm?
Slight warmth during wireless charging is normal. Stop using the product and disconnect the power if it becomes unusually hot, damaged or behaves unexpectedly.
Still need help? Contact MagCharge Pro through our store contact page or reply to your order confirmation. Include your order number when asking about an existing purchase.